It may be necessary to run the Kaspersky removal tools here: Also make sure the working directory KAV folder (usually C:\kworking\KAV and the C:\Program Files\Kaspersky Lab folder is deletedģ) Run agent updater then attempt new KAV install This includes old KAV files if this is a reinstall. Components of a failed KAV install can prevent a new install attempt.If removing locally with Add/Remove Programs does not work try the vendor provided removal tool.To run the installation please remove third-party software using Microsoft Windows tools”) “Kaspersky Endpoint Security 10 for Windows Setup cannot be performed, because some third-party application is already installed on the host: McAfee Anti-Virus File System Filter Driver. Open file with text editor and see if it names any conflicting AV software. Look for log “avpsetup.rpu” in C:\kworking\kav\”. If the install fails and won’t verify, check to make sure all components of previous AV are removed. The new version of KAV now has an uninstall option – Install> Install> Advanced Options – “Uninstall prior A/V”. Kaspersky will try to uninstall any other anti-virus software that it finds”.If you find KAV process and service present run the Install> Repair Antivirus Install and see if it shows as installed.Ģ) Remove any previously installed (or failed installs) AV products
Sometimes the install script will time out and show a failure when the install was actually successful. After a failed install check the end point for the avp.exe process and the Kaspersky Service.If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru, Jim Bulger:ġ) Check to see if the install was successful but script timed out before verification Installing Anti-Virus can often be a little painful.
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